T's & C's | Barkmoral

Terms & Conditions

of service use with Barkmoral Ltd.

These policies, terms and conditions are designed for the safety and protection of dogs first and foremost, and to provide clarity and quality to the provisions by Barkmoral to dog owners.

Training policies

Harsh or aversive means of control or training are never permitted. This includes the use of choke chains, coercive or punitive techniques, the use of water soakers/pistols, rattle bottles etc. are prohibited during and outwith training sessions. If you are found to be using any of these methods outwith training sessions we reserve the right to cancel all future bookings due to a lack of alignment of our values, commitment to dog welfare, and damage to our brand ideals.

Full disclosure is expected of your dogs past and current behaviour to best assist you and protect ourselves and others.

Owners/handlers are expected to clean up after their dog at all times and have poo disposal bags with them to ensure this.

Owners/handlers are responsible for the conduct of their dog at all times, especially in a public environment. We are there to assist with your dog but they remain your responsibility.

Children are welcome to attend training sessions, however, those under 16 years of age must be with an adult at all times. It is often valuable to discuss the benefits of the training sessions and how important their focus and behaviour is to the dog and their training prior to attendance.

Home boarding policies

You must disclose to us any aggression, bite history, resource guarding, or separation anxiety prior to your dogs stay. If your dog shows any persistent issues which do not fit with our service provision then we will recommend an alternative service such as our board and train or training services.

Day School Policies

Board and Train

Full disclosure is expected of your dogs past and current behaviour to best assist you and protect ourselves and others. Harsh or aversive means of control or training are never permitted. This includes the use of choke chains, coercive or punitive techniques, the use of water soakers/pistols, rattle bottles etc. are prohibited during and outwith training sessions. If you are found to be using any of these methods outwith training sessions we reserve the right to cancel all future bookings due to a lack of alignment of our values, commitment to dog welfare, and damage to our brand ideals.

Payment

Payment for all services with Barkmoral is always required at the time of booking your service.

All training session blocks must be used within three calendar months of the date of booking.

Cancellations

If you wish to cancel any Day School or Training service, seven days notice is required in order to process a refund. If less than seven days notice is provided then a refund will not be possible except in exceptional circumstances as decided by Barkmoral.

If you wish to cancel a Home Boarding or Board and Train booking then 30 days notice (Christmas and New Year are subject to an additional 30 days notice) is required in order to process a full refund. After this time, a refund will not be possible except in exceptional circumstances as decided by Barkmoral. Refunds will be processed minus costs and admin fee

COVID-19 Outdoor requirement weather cancellations

Due to current COVID - 19 restrictions, all training sessions must take place outside. If weather becomes too inclement to proceed with outdoor training as mutually agreed by yourself and Barkmoral then the session will be re-arranged at no additional cost. The rearranged session must fall within 30 days of the original session.

Re-arranging Training sessions
If you wish to re-arrange any pre-booked Training sessions for any reason, 72-hours notice is required. In the case that 72-hours notice is not received, an admin fee of £25 will be incurred.

Unforeseen Circumstances for Barkmoral

If for any reason Barkmoral needs to re-arrange or postpone bookings due to emergencies, extreme weather, or unforeseen circumstances we will endeavour to re-book appointments at a mutually convenient time as soon as possible. We will offer alternative dates to you and any rescheduled sessions must be taken within 30 days of the original session date.

Refunds
Unfortunately in all cases, refunds cannot be issued after the commencement of a training programme, home boarding stay, board and train service, or day school block, except in occasional exceptional circumstances as decided by Barkmoral. Transfers to other parties are not permitted but may be possible for another dog owned by you in your household. Any sessions that you fail to attend without seven days notice will be charged in full and must subsequently be re-booked at full cost.

Disclaimer

Under no circumstances will be take responsibility for misinterpretation of advice provided by Barkmoral. We cannot guarantee the success of training sessions due to external factors and programme adherence which may affect behaviour. Treatment of negative behaviour will be approached with behavioural consultations. Aggressive and dangerous behaviours should not be underestimated and can lead to injuries and fatalities. The treatment of these behaviours is not guaranteed to be successful in fully controlling the behaviour and if extinguished the behaviour may arise again in the future and require re-treatment. It is the responsibility of the owner/trainee to ensure the safety of people and other animals exposed to your pet. We also cannot take responsibility for your pers behaviour outside of training sessions with us. It is strongly recommended that all dog owners have pet insurance with cover including third party liability.

Should a dog in our care inflict injury, harm, or fatality to another animal or person then the owner of the pet causing the damage accepts full liability for all fees and/or compensation due to the affected owner and/or Veterinary Practice and/or to Barkmoral. We will not be assumed or held liable

Barkmoral is fully insured by Cliverton. However, our insurance doesn’t cover veterinary care for pre-existing or ongoing injuries or illnesses. If at any time we feel it is necessary while your dog is in our care that they are seen by a vet then they shall be consulted by Struthers and Scott Veterinary Practice and the owner will be liable for the cost. If your pet needs emergency treatment we will arrange this with the vets with or without your consent (we will endeavour to contact you prior to any treatment) up to a cost of £1000 for which you would be liable. If you would like to change this emergency veterinary treatment cap, please inform us of your proposed value and we shall update your file.
In the unlikely and unfortunate event that your pet becomes unwell or is injured fatally or otherwise, Barkmoral will not accept liability.

We also cannot accept liability for any damage to your possessions.

If your dog damages or destroys any of our training equipment you will be liable for the cost.

You may request to see our disclosure certificates, first aid qualifications, or insurance policy at any time.

Marketing and photography

Photographs and videos may be taken of your dog by Barkmoral staff and will become Barkmorals intellectual property. These images may be used for social media and marketing. If you do not wish for this to happen, please state so in the registration form. By Agreeing to our terms and conditions you are also accepting to receive special offers and relevant marketing communications.